We Plan the Perfect Adventures
Our Iteneraries are all tailormade to suit your Individual needs and Aspirations.
These Terms and Conditions govern the relationship between Pangolin Travelers’ Expeditions (“we,” “our,” or “us”) and the client (“you” or “your”) booking a tour, trek, or any travel-related service with us. By booking with Pangolin Travelers’ Expeditions, you agree to these Terms and Conditions.
1.1 Reservations
All bookings must be made in writing (email or online booking form). A booking is confirmed once you receive written confirmation from Pangolin Travelers’ Expeditions.
1.2 Deposits
A 30% deposit is required to confirm your booking. The balance is due at least 30 days before the tour start date. For bookings made less than 30 days before departure, full payment is required immediately.
1.3 Payment Methods
We accept payments via bank transfer, credit/debit card, or cash upon arrival (where applicable). Any bank or transfer charges are the responsibility of the client.
2.1 Cancellation by Client
If you cancel your trip, the following cancellation fees apply:
Cancellations must be made in writing.
2.2 Cancellation by Us
We reserve the right to cancel a trip due to unforeseen circumstances (e.g., natural disasters, political unrest). In such cases, we will offer a full refund or a rescheduled tour.
You are responsible for:
Pangolin Travelers’ Expeditions is not liable for:
We act only as agents for accommodation, transport, and activity providers, and cannot be held responsible for their services.
Some itineraries require a reasonable level of physical fitness (especially treks and mountain climbs). It is your responsibility to ensure you are fit to participate. We reserve the right to deny participation if health or safety is a concern.
These Terms and Conditions are governed by and construed under the laws of Tanzania. Any disputes will be subject to the jurisdiction of Tanzanian courts.
